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Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 12:43 am
by Texpro26
Unit was bought in 2022

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 12:46 am
by Texpro26
I replaced all 6 control wires. Cost effevtive and no result.
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Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 1:39 am
by grsthegreat
Ya, sounds like its the controller. Is unit still under warranty?

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 9:50 am
by Texpro26
Yes sir it is. I cant warranty it thought.

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 11:38 am
by grsthegreat
Why cant you warranty it?

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 1:50 pm
by Texpro26
Doesnt it have to be a certified dealer to install it? I can do it myself. I was just told a certified dealer had to do it. Im not sure how they work im sure they are going to charge me for time.

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 2:58 pm
by grsthegreat
If its under warranty, a certified dealer is covered under warranty for parts, labor and an hour of travel time. The ONLY part that gets sticky is on controllers. The dealer has to mail it back into generac and they check it and have to certify thats it a defective unit, only then will they pay contractor. Some dealers charge customer entire cost UNTIL generac confirms its the issue, that they reimburse owner for part,labor and travel time

For me, ive never had generac turn a returned controller down, as i fully test all other possibilities before condemning the controller.


And NO, they wont let a consumer install a warranty part. All warranty parts are only covered thru certified service tech company.

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Sun Sep 17, 2023 3:25 pm
by Texpro26
Got it. So i see how it works. I'll search for a dealer nearby. See if they want to come out.

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Tue Sep 19, 2023 5:58 pm
by Texpro26
Issue is fixed. It was the generator controller all along.

Re: Transfer switch wont transfer when utility is power is lost.

Posted: Wed Sep 20, 2023 12:13 am
by grsthegreat
Glad you got it fixed. Did he cover it under warranty